After several weeks of contacting Dell about a problem with our laptop, under warranty, we finally got a visit from a Dell technician. He came to the dock where we go ashore and worked on the computer at a table outside - with several curious onlookers. He was quick, efficient, and now we have a new LCD screen in our laptop! He also noticed that the LCD casing was cracked and ordered a new part for us. Language was a bit of a problem, as he had no English, but our rudimentary Spanish held up for the operation.